We know that buying children clothes from afar may not always be so simple. If a size does not fit, if you have received a gift you may not need and you wish to return, we will be happy to assist you. Just follow these simple steps:
1. Contact us by e-mail: firstname.lastname@example.org stating your order number and the reason for your return within 14 days from receiving the order. Products must be unworn, unwashed and unaltered and must have all the original labels attached and be in their original packaging.
2. Let us know if you would like to receive a full refund or if you wish to exchange for a different item. If the item is of a higher value, we will send you a link to complete the payment for the difference.
3. Pack your order and please ship it to:
Viale Don Minzoni 19 rosso
+39 055 57 51 51
Please note that the return shipping cost is on you, whereas the cost of the shipping of the exchange item is on us.
We are not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection.
Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.
Custom Made Orders:
Our custom made orders and celebration collections are handmade in Italy and bespoke, made using specific measurements, fabrics and colors for your child, and are therefore not refundable or exchangeable.
Please note that each item is unique and handmade and therefore each piece is one of a kind with little variations without affecting the overall design, style and look as shown on the picture, it is actually the beauty of ordering something that is truly custom made.
If you require more information on returns or exchanges you are always welcome to email us at: email@example.com or call us at +39 055 20 53 099