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Return Policy

return policy

products must be returned within 14 days of delivery.
returned products must be unworn, unwashed and unaltered. 
returned products must have all the original labels attached and be in their original packaging. 
please write to us to state that you wish to return the item bought

changing to another item

if you wish to change the colour and/or size of the product:
please write to us stating that you would like to change the item bought stating to which colour and size you would like this to be changed with.

Please note that we cannot guarantee that your prefereed size/colour combination will be available, but we will do our best to help you.  

who pays for the shipping?
the cost of returning the product/s to us, whether by courier or postal service, is solely payable by the customer. however, we will pay to ship the new product/s to you. 

when will the change be made?
your new product/s will be shipped once we have received the original product/s back in our warehouse.

refunds

if you don't want the product/s and wish to receive a refund:


please simply write to us stating that you wish to return your product and you wish to receive a refund

how much will be refunded?
please note that, as an integral part of Baroni’s return policy, all refunds will be granted free of charge to the original purchaser. however, the cost of returning the product/s to us, whether by courier or postal service, is solely payable by the customer. the customer will be refunded the value of the returned product/s only. 

how will the money be refunded?
please note: this online shop operates from the european union and, as such, all transactions are ultimately made in euro. if you live outside the euro zone, the euro value of the product will be converted into your currency on the day the refund is processed.

returned products that were originally paid for using a credit card or via paypal will be refunded to the original credit card or original paypal account. 


when will the refund be processed?
the refund will be processed as soon as the returned product/s arrive to us. please note: if you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement.

fault or error

if there was a fault or error with your product/order:
please write to us and we will be happy to help you solve the probelm

address

Negozio Baroni

Viale Don Minzoni 19rosso

50129

Florence

Italy

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